DataCopy Services can offer your organization the technology, services and facilities to handle 100% of your survey design and implementation. DataCopy Services mails more then 22 million surveys per year for our business customers. Our automated methods of capturing survey responses provide fast, accurate and cost effective data allowing them to respond according to their preference—mail, fax, Internet, kiosk or telephone.
Though years of experience with 100s of business survey customers, DataCopy Services understands that not all surveys are the same. Your respondents may prefer to answer by phone, paper, kiosk, fax or the Internet. You may also have the need to communicate in a language other than English. Surveys can be diverse as your population and we provide the technology and expertise to support their response preference.
Get to know your customers' preferences and learn what they like about you and your products. With DataCopy Services's various technologies, services, and facilities, you can achieve response rates as high as 50% on your customer satisfaction surveys. If you allow your customers to respond according to their preference—mail, fax, Internet, kiosk or telephone—response rates are likely to go up and make your survey a success. DataCopy Services can also utilize our contact center capabilities to perform follow-up calls to non-responders, further improving response rates. And, all of our technology can support multilingual implementations so you don't have to miss out on information from the growing global customer base.
ISO 9001:2000, Clause 8.2.1 requires businesses to have solutions in place that effectively measure customers' attitudes and satisfaction levels. While this is an ISO mandate, there is no reason why your company should not benefit from customer satisfaction surveys. DataCopy Services offers a variety of products and services to make your customers a success.
Consulting. DataCopy Services's consultants can be utilized by both hardware and software customers, as well as outsourced projects in customer, employee, patient and student surveys. The goal of the consulting services staff is to ensure your survey program returns actionable information that clearly identifies your areas of strength and opportunity.
Needs Analysis. Meetings are held with the customer to determine the goals and objectives, as well as the content of the project. Whether implemented through individual interview or focus group, this needs analysis will ensure that the critical information is gathered in the manner that best fits the customer need and will assist in determining the best method of collecting the data.
Questionnaire Review. DataCopy Services can provide examination and critique of an existing survey. The review is conducted to improve the quality of the survey, and to increase the likelihood the customer receives actionable information. Critiques are also performed to increase the probability of high response rates.
Instrument Pre-Test. Our consulting services group can conduct an instrument pre-test, which is an examination of the data collection instrument by potential respondents. This service is used for paper-based, as well as electronic and phone based data capture. This may include a series of telephone interviews or focus groups designed to gather feedback on the content, clarity, readability, relevance, length, and comprehensiveness of the item set, as well as the overall experience of completing the instrument.
Written Interpretive Reports. We can provide an examination and synthesis of your data through written interpretive reports, which summarize the results of your study. We can provide reports that identify themes in the data that will add insight and direction to your organization.
Presentation of Survey Results. Many different methods of graphical data representation are available to meet the desires of each individual customer. The analysis of data is available in report format, or on a variety of other media, such as CD-ROM, diskette, or Internet. Our research analysts can present the results in person, via videoconference, or on video. These presentations can be done at all levels of the organization with the content tailored to the needs and interest of each constituent group. A typical presentation contains two major elements, summarizing the result of the survey and of focused discussion of how to proceed with the information.
Action Planning and Feedback Training. DataCopy Services can provide training of managers or other supervisory personnel in the comprehension and use of the data reports. Our action planning and feedback facilitate the ability to move forward and take action on the data.
Customer Contact Groups. DataCopy Services can facilitate meetings between you and your customers to address issues raised in the survey process. This is different than a focus group, in that your customers meet directly with you face to face to analyze the root causes of any problems brought out in the survey.
